Overall Experience Reviews For Sport Clips Haircuts of Bluffton

I am a long time Sports Clips customer, but my usual store (Okatie) has been closed in order to relocate. Due to the coronavirus situation, I checked the website before visiting to make sure I knew what was expected. I checked in online so I wouldn't have to wait in the store. Upon my arrival, I asked about a mask (the Sports Clips website said that they would be provided) and was told that they don't provide them, and that I could buy one at Big Lots in the same plaza. I let the stylist know that I had checked in and was next in line, then dashed to buy one. I came back less than five minutes later only to find that they had skipped me and taken someone else. No apology, nothing. Both stylists seemed less than thrilled to be there. So-so cut. All around just a bad experience. I can't wait for the Buckwalter store to open and hope that they keep the same crew that they had in Okatie, as every experience I've had at the Bluffton location hasn't been great.

Reply from Sport Clips Haircuts of Bluffton:
Hey Bryon, thank you for taking the time to let us know about your visit with us. We do our best to give every client who walks through our door a great experience and we're sorry to hear yours was not. Again, thank you for your feedback, it will be immensely helpful.

Why have online check-in when you still end up waiting 25 minutes pass your appointed time? My check-in assigned me an 11:50am arrival time. I arrived at 11:45 and was not seated until 12:20. When I complained that a 25 minute wait was not acceptable I wasn't given an apology but rather told that the man before me had a lot of hair to be cut, that another stylist went home, and that the online check-in was not an appointment, but rather a suggested time of arrival. Then why bother? To my stylist's credit she did a good job and offered me a discount for my wait, which I declined. My problem wasn't with her ability and work, but rather a system that wastes the customer's time!

Reply from Sport Clips Haircuts of Bluffton:
Hey Gary, thank you for taking the time to let us know about your visit with us. We do our best to give every client who walks through our door a great experience and we're sorry to hear yours was not. Again, thank you for your feedback, it will be immensely helpful.

My husband went in for a haircut 20 minutes before closing and was told to come back another day - no problem. Come back 2 days later at 5pm with 2 clients getting their haircut and no one else waiting. Told they are closing in half an hour and he can’t have his hair cut. The attitude of the staff is poor. He had had his hair cut there before with good results but the customer service as I said is poor. We will not be returning.

Reply from Sport Clips Haircuts of Bluffton:
Hey Lauren, thank you for taking the time to let us know about your visit with us. We do our best to give every client who walks through our door a great experience and we're sorry to hear yours was not. Again, thank you for your feedback, it will be immensely helpful.